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(A：Jim Brown B：Receiver)
A： is Jim Brown of the Export Ispeak to
B：I_m sorry，but he is out of the office right now.
A：When will he be back?
B：He should be back at any moment.
A：I wonder if you could give a message for me?
B：Yes， a _ll get a pen.(Pause)OKay，please carry on.
A：There will be a very urgent meeting at three o_clock and Iwould like to attend it.
B：OKay，an urgent meeting…three o_clock…May I ask whatit_s regarding?
A：_s regarding the foreign exchange market and our salesstrategy this year.
B：Shall I tell to prepare any material?
A：Yes，thank you.
B：I_ll let him know，.
A：Thank you very .
B：Bye.
(A：Mary B：Receiver C：John_s voice)
A： John in?
B：No，can I take a message?
A： really need to talk to him personally.
B：Would you like to leave a message on his voice mail，then?
A： you.
B：Hold on and I_ll transfer you.(Pause)
C：Hi，this is _m not available to take your call，but pleaseleave your name，number and a brief _ll get back toyou as soon as possible.
A：Hi，_s Mary and I really need to talk to won_t beable to go to the party with call me at 556-3243when you get back.
电话叫醒 wake-up call
1.商务建议
在外旅行要善于利用好各种方便快捷的服务，绝大多数酒店都乐于用优质的服务吸引“回头客”，因此你有需求时，不用不好意思开口。要知道customer is god，只要你说i'd like to request a wake-up call，酒店都会满足你的要求。
2.商务英语情景对话
a:good evening. this is mr. green in room 325.
晚上好，我是住在325房间的格林先生。
b:good evening, mr. green. can i help you?
晚上好，格林先生。您有什么需要吗?
a:i'm going to beijing early tomorrow moming. and i'd like to request a wake-up call. will that be much trouble?
我明天清晨要去北京，我需要叫早服务，这给您添麻烦吗?
b:oh, no, never. what's the exact time you'd like us to call you tomorrow morning?
哦，一点也不，您要我们在什么时间把您叫醒呢?
a:well, my flight is due to take off at 7:00 've no idea how long it'll take to drive to the airport.
我的航班是上午7点的，我不知道坐车去机场要多长时间。take off起飞 take adrive to乘车去
b:it won't take long, 40 minutes is you mind if i call you at 5:30 then you will have time to have your breakfast.
肘间不长，40分钟足够了。我在早晨5点半叫醒你可以吗?这样你可以吃过早餐之后动身。
a:oh, thank you. but l'm not used to having breakfast so early, so please wake me up at 6 instead.
哦，谢谢。不过我不习惯这么早用早餐，请6点钟叫醒我吧。
b:all 'll call you at 6 then. good night have a good sleep.
好吧，那我就6点钟叫醒你吧。晚安，祝您睡个好觉。
3.商务英语核心句型
is this the reception?
请问是总台吗?
i'd like a wake-up call，please.
我要预订叫早服务。
i have an important would you please wake me up at 8 0'clock?
我有一个重要的会见。所以能否在8点钟的时候叫醒我?
4.商务英语情景词汇
hotel brochure 旅馆服务介绍书
fill in 填写
go straight ahead 直走
valuable 贵重物品
safety deposit box 保险箱
due to 由于
travel schedule 旅行计划
telephone wake up service 电话叫醒服务
相关阅读：
Email courier is an individual who gets out of their chair and approaches someone's desk or workstation in a work environment almost immediately after sending them an email, usually to make sure that the email has been received and that they can get a reply right away.
Email courier指在办公室里刚给别人发完邮件就立马起身来到收件人的工作台旁边，跟人家确认邮件是否收到，还希望人家立即给回复的人，即“电邮快递员”。
For example:
Bill: I just sent you an email. Did you get it?
Bill: 我刚给你发了封邮件，你收到了吗?
Mike: Probably, I haven't checked.
Mike: 可能收到了吧，我没查邮箱。
Bill: Can you check?
Bill: 你能查一下吗?
Mike: Uh yeah, looks like I got it.
Mike: 呃，对，收到了。
Bill: Thoughts?
Bill: 你什么想法?
Mike: My immediate thoughts are you're an email courier and a douchebag.
Mike: 我现在的想法是，你是个电邮快递员，而且是个讨厌鬼。
michael: why the long face?
billy: i feel stupid.
michael: why do you say that?
billy: my office just installed voice mail, but i don't know how to use it.
michael: isn't voice mail just like an answering machine?
billy: no way. you are way off. we had better learn about voice mail together.
michael: now i feel stupid.
迈克尔：你为什么拉长了脸?
比利：我觉得自己很傻。
迈克尔：你为什么这么说呢?
比利：我的办公室刚刚安装了电话留言机，但我不知道怎么用。
迈克尔：电话留言机不就是象一个电话应答机吗?
比利：不对，差远了。我们最好还是在一起学习一些关于电话留言机的知识吧。
迈克尔：现在，我也觉得自己很傻。
new words 新单词
1) calling card(电话卡): a card that allows you to make a phone call
i will charge the call to my calling card.
我用我的电话卡付电话费。
2) extension number (ext)(分机号码): branch number, personal code
hello, secretary, please patch me through to mr. smith's extension.
喂，秘书，请给我接通史密斯先生的分机。
3) hold(稍等): wait, don't go away
sir, please hold while i search for the proper extension.
先生，请稍等，我在查找分机号。
4) patch me through(转接): put me through, transfer
patch me through to your boss this instant!
立刻给我接通你们老板的电话。
5) voice mail(电话留言): messages and more through the phone
tom wasn't at his office, but i left a message on his voice mail.
汤姆不在他的办公室，但是，我在他的电话留言机上留了信息。
作为秘书或助理，在你未完全掌握来电方的目的或事情的紧迫性之前，最好不要直接转给老板。
— Could you please connect me to extension 530?
请您帮我转接分机号530。
— May I please speak to Mr. Garcia? I'm returning his phone call.
我能否和Garcia先生通话？我是给他回电话的。
— I have Mr. Lopez on the line for Mr. Stevens. Is Mr. Stevens available to take this call? It's rather urgent.
Lopez女士要找Stevens先生，Stevens先生现在方便接听电话吗？事情有些紧急。
可以通过留言把你的致电目的和联系方式转给你的致电对象。有必要让记录人用他的话（in their own words）重复一下留言内容，确保信息无误。你也可以留言到对方的语音信箱（voice mail）。
— Can you please repeat back to me the message?
您可否给我重复一遍留言？
— Can I leave a message for him?
我能否留言给他？
— I can just leave a message. Can you connect me to his voice mail, please?
我只留个口信，可否请您帮我接到他的语音信箱？
(A：Jan Wise B：Receiver)
A： I speak to
B：May I have your name，Please?
A：This is Jan Wise speaking.
B：Hold on，please…I_m sorry，but he_s on another line now.
Would you care to hold?
A：Well，I need to leave in a you take a message，Please?
B：Gertainly.
A：It_s a little complicated… I_m _s former classmate.
B：OK.
A：I was supposed to meet for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White_s flight arrived late，and I need to pick her upat the airport now…
B：Airport ——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o_clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie_s. Bythe way，please tell him not to book the table，I have done it al-ready.
B：Beijing restaurant… Chinese food——OK，Miss Wise，I_ll givehim the else?
A：That_s you for trouble .
B：Good-bye
自我介绍不仅仅是出于礼貌（courteous），更是节省时间的要求。如果是熟人之间的电话，只用告知姓名就可以了。
— Hello. This is Susan Smith calling for Mr. O'Hara. Is he available?
您好，我是Susan Smith，我想和O'Hara先生通话。他现在方便吗？
— May I please speak to Mr. Xiao?
我能否和肖先生通话？
— I'm calling in regards to the Gilbert account.
我打电话是关于Gibert账目的事情。
— Could I please speak to someone in the Marketing department?
我能否和营销部的人通话？
— I'm Kelly Carter calling from Charleston Computers.
我是来自Charleston电脑的Kelly Carter。
— Hi, this is Kelly from Accounting.
您好，我是财务部的Kelly。
— It's Mark Mason from Edison Electronics.
我是爱迪生电子的Mark Mason。
— Hi, I'm Debbie Dickenson. I'm calling from Marblewood Estates.
你好，我是来自Marblewood房地产的Debbie Dickenson。
确认你的致电对象是否方便接听电话，如果不方便，就试着和他约一个时间再去电话。
— This is Nancy from reception. Is Mr. Martin available to take a call right now?
我是前台的Nancy。Martin先生现在方便接电话吗？
— May I please speak to Mr. Ortega? If he's not available, when would be a good time to reach him?
我可以和Ortega先生通话吗？如果他不方便的话，那什么时间能找到他？
— I'm calling for Ms. Lopez. Is she available to take my call?
我找一下Lopez女士。她现在方便接我的电话吗？
at a later time 以后，后来
dial an extension 拨打分机
hard to say 很难说
have a chance 有机会
hold all calls 不接进所有的电话，应对所有的来电
in regards to 关于，有关
receive payment 收到付款
return a call 回电话
take (sb's) call 接（某人的）电话
Thank you for calling．感谢致电。
call sb. back 回电（某人）
discuss (a/the) matter 讨论（这个／某个）问题
hear so much about sb. 久仰（某人），听说了很多关于（某人）
How can I help you? 我怎样才能帮您？
on a contract basis 以合约的形式
repeat back to sb. 向（某人）重复
right at the moment 正在此刻
talk about 谈及
under contract 依据合同返回搜狐，查看更多
商务电话：接通电话
Michelle: Hello, you've reached the marketing department. How can I help?
你好，这里是市场部，有什么能帮您?
Male: Yes can I speak to Rosalind Wilson, please?
是的，我找Rosalind Wilson。
Michelle: Who’s calling please?
请问，你是谁?
Male: It’sRichard Davies here
我是Rosalind Wilson。
Michelle: Certainly. Please hold and I’ll put you through.
好的，等一下，我帮你接过去。
Male: Thank you.
谢谢!
Michelle: Hello, marketing. How can I help?
你好，市场部，有什么能帮您?
Male: Could I speak to Jason Roberts please?
我要找Jason Roberts。
Michelle: Certainly. Who shall I say is calling?
好的，请问你是谁?
Male: My name’sMike Andrews.
我是Mike Andrews。
Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him on a moment, I’m just putting you through.
等等。我确认一下他是否有空。Jason,Mike Andrews来电找你。好的，我会把电话接给你。不要挂断，我正在转接电话。
Useful Phrases
实用情景句子：
How can I help?
有什么能帮您?
Can I speak to …, please?
我想找……
Who’s calling, please?
Please hold
I’ll just put you through
我帮您接过去
Could I speak to……please?
Who shall I say is calling?
请问你是……?
Just a second
等一下
I’ll see if he’s in
我确认下他是否有空。
I’ve got ……..on the phone for you
这里有……的电话找你
Hang on a moment
稍等，不要挂断
下面是一组商务英语中常用的口语，希望能够帮助到有需要的商务人士。
itching for a chance to do 很想找个机会试一试
形容词itching的意思是“渴望的”，be itching to do意为“渴望做某事”;for a chance指“找机会”，因此整个习语的意思即为“渴望得到机会试做某事”。
A: I am itching for a chance to cooperate with Mike. I hear he’s a very competent person. 我很想找机会和迈克合作一次。听说他特别能干。
B: Everyone who has worked with him will have a deep impression on that point. 是的。每个和他一起工作的人都对此深有体会。
of one mind 意见一致，看法相同
mind可指“头脑，心神”。该习语直译为“一个脑子想出的问题”，由此可以引申为“意见统一、看法相同”的意思。
A: What do the board think about this plan? 董事会对这项计划怎么看?
B: They are of one mind in passing it. 他们一致通过。
A: Good news. 太好啦。
in full swing 正在全力进行，处于活跃阶段
in full swing的意思是“活跃”。该习语的意思即引申为“处于(工作的)全面展开、进行阶段”。例如：Thebuilding project is in full swing.(这个建筑工程正处在全力进行之中。)
A: I hear your company in expanding itsbusiness. 我听说你们公司正在扩展生意。
B: Yeah. We’re setting up a new factory nowand the work on it is in full swing. The project will becompleted in three months. 是的，我们正在新建一个工厂。工程正处于全面施工阶段，三个月内就可以完工了。
in high gear 全力进行
gear指“齿轮，传动装置”，high gear的意思是汽车的“高速档”。该习语字面意思为“机器正处在高速档(快速运转)”，实际指“事物正处在全力进行当中”。
A: By the way, how is your business going? Is it proceeding smoothly? 哎，你的生意最近如何?进展还顺利吗?
B: Yes, it’s in high gear. 一切都在全力进行。
of two minds 拿不定主意
be of two minds和be in two minds的意思基本相同，均表示“左右摇摆”或“拿不定主意，下不了决心”。例如：Don’t depend on him to decide. He always seems to be of two minds on importantmatters.(别指望他能做出决定。在重要事情上他好像总拿不定主意。)
A: Are you ready to take the plunge and pound the pavements for new one? 你是否准备大胆采取措施，排除障碍，重新再来?
B: I’m still of two minds. But I do seem to like to quit my present job. 我依然犹疑不决。我确实想放弃现在的工作。
A: What kind of job are you aiming at? I mean, do you have a particular job in mind? 你想做什么样的工作? 我的意思是说，在你脑子里有没有特别的选择?
B: I have a good mind to go into business. I think I can be equally successful as most otherwomen in business. 我想进军商海。我想我会得到与商海里其他女性同样的成功。
商务英语实用电话大全
第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答，
(1) 请稍待片刻。 Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。 Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。 Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的`开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安，
这里是大安商业银行。我能为您效劳吗? Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。 Hello. This is the Wang residence.
(6) 午安。我是王大明。 Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。 Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位? Who do you want to talk [speak] to?
(2) 您找哪位? Who would you like to speak with?
(3) 请问受话人的尊姓大名? The name of the person you are calling, please?
(4) 你要打给哪位? Who are you calling?
在融洽的气氛中（pleasant note）结束通话。感谢另一方给予的时间，（如果必要）预约另外的通话时间，并祝愿他有美好的一天。
— Thank you very much for your help.
感谢您的帮助。
— Thank you, have a nice day.
谢谢您，祝您度过快乐的一天。
— Please have Mr. Lopez return my call. Thank you.
请让Lopez先生回电话给我。谢谢您。
常用商务英语电话口语句型系列
1 I\'ve come to make sure that your stay in Beijing is a pleasant one.
我特地为你们安排使你们在北京的逗留愉快。
2 You\'re going out of your way for us, I believe.
我相信这是对我们的特殊照顾了。
3 It\'s just the matter of the schedule,that is,if it is convenient1 of you right now.
如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative2 plan now.
我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes,minor alternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we\'ll have enough time for our talks?
我们是否能保证有充足的时间来谈判?
7 So our evenings will be quite full then?
那么我们的活动在晚上也安排满了吗?
8 We\'ll leave some evenings free,that is,if it is all right with you.
如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We\'d have to compare notes on what we\'ve discussed during the day.
我们想用点时间来研究讨论一下白天谈判的情况。
10 That\'ll put us both in the picture.
这样双方都能了解全面的情况。
11 Then we\'d have some ideas of what you\'ll be needing
那么我们就会心中有点儿数，知道你们需要什么了。
12 I can\'t say for certain off-hand.
我还不能马上说定。
13 Better have something we can get our hands on rather than just spend all our time talking.
有些实际材料拿到手总比坐着闲聊强。
14 It\'ll be easier for us to get down to facts then.
这样就容易进行实质性的谈判了。
15 But wouldn\'t you like to spend an extra day or two here?
你们不愿意在北京多待一天吗?
16 I\'m afraid that won\'t be possible,much as we\'d like to.
尽管我们很想这样做，但恐怕不行了。
17 We\'ve got to report back to the head office.
我们还要回去向总部汇报情况呢。
18 Thank you for you cooperation.
谢谢你们的合作。
19 We\'ve arranged4 our schedule without any trouble.
我们已经很顺利地把活动日程安排好了。
20 Here is a copy of itinerary5 we have worked out for you and your you please have a look at it?
这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗?
21 If you have any questions on the details， feel free to ask.
如果对某些细节有意见的话，请提出来。
22 I can see you have put a lot of time into it.
我相信你在制定这个计划上一定花了不少精力吧。
23 We really wish you\'ll have a pleasant stay here.
我们真诚地希望你们在这里过得愉快。
24 I wonder if it is possible to arrange3 shopping for us.
我想能否在我们访问结束时为我们安排一点时间购物。
25 Welcome to our factory.
欢迎到我们工厂来。
扩展：与销售有关的职称词汇
Vice-President of Sales 销售副总裁
Senior Customer Manager 高级客户经理
Sales Manager 销售经理
Regional Sales Manager 地区销售经理
Merchandising Manager 采购经理
Marketing and Sales Director 市场与销售总监
Director of Subsidiary Rights 分公司权利总监
Sales Assistant 销售助理
Assistant Customer Executive 客户管理助理
Wholesale Buyer 批发采购员
Tele-Interviewer 电话调查员
Real Estate Appraiser 房地产评估师
Marketing Consultant 市场顾问
Market Research Analyst 市场调查分析员
Manufacturers Representative 厂家代表
Sales Representative 销售代表
Marketing Intern 市场实习
Marketing Director 市场总监
Insurance Agent 保险代理人
Customer Manager 客户经理
Vice-President of Marketing 市场副总裁
Regional Customer Manager 地区客户经理
Sales _ 销售主管
Telemarketing Director 电话销售总监
Advertising Manager 广告经理
Travel Agent 旅行代办员
Salesperson 销售员
Telemarketer 电话销售员
Sales Executive 销售执行者
Marketing Assistant 市场助理
Retail Buyer 零售采购员
Real Estate Manager 房地产经理
Real Estate Broker 房地产经纪人
Purchasing Agent 采购代理
Product Developer 产品开发
Marketing Manager 市场经理
Advertising Coordinator 广告协调员
Advertising Assistant 广告助理
Ad Copywriter(Direct Mail) 广告文撰写人
Customer Representative 客户代表
1.呼叫方和接线员常用电话英语口语
A.确认身份
TAB Corporation. Can I help you?
TAB Corporation. How may I help you?
Hotel International. May I help you?
J&C Consultancy. What can I do for you?
This is Paul Smith speaking.
Hello, this is Paul Smith from Shipping International.
Hello, this is James Lee calling from BHI in New York.
Hello, this is Wang Ping calling from Singapore.
B.转接电话用语
May I speak to Mr. Brown?
I’d like to speak to John Martin, please.
Could I speak to John Martin, please?
Could you put me through to the sales department?
Could you tell me the number of the sales department?
I’ll put you through.
I’m putting you through.
I’m connecting you now.
The number of the sales department is 334. Shall l connect for you?
2.呼叫方和被呼叫方常用电话英语口语
A.接电话及说明原因
Hello, this is Jane speaking. May I help you?
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
James speaking.
Hello, this is John Lee. It’s concerning the July order.
Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.
Hello, this is Peter Anderson. I’m returning your call.
Hello, James. This is Peter. Mike asked me to call you about…
B.确认信息
There are two things I want to mention.
Can I just make sure I’ve got this point?
You mean the first thing I have to do is ship the goods in July. Is that right?
So, we will meet on Monday, 9 o’clock in the morning. Is that right?
C.如何结束电话沟通
Thanks for calling.
Thanks for calling back.
Thank you for the information.
I look forward to seeing you soon.
I look forward to meeting you.
I’m looking forward to our next meeting.
Have a good weekend/journey/holiday.
Talk to you later.
3.电话留言常用电话英语口语
May I take a message for you?
Would you like to leave a message?
Could I ask who’s calling, please?
Could you give me your phone number, please?
Could you say that again/ repeat that?
Could you speak a little more slowly, please?
I’ll give her the message as soon as she’s back.
I’ll ask him to call you first thing tomorrow.
I will ask her to call you back as soon as she is free.
4. 打错电话及其他常用电话英语口语
I’m afraid you’ve dialed the wrong number.
I’m afraid you’ve got the wrong number.
The line is engaged/in use/busy.
You’re wanted on the phone.
He hung up on me.
一通完整的商务电话应该是有目地的，在进行电话沟通前你必须明确自己的目地：要找谁、说什么，必要的时候不妨先在自己的便签纸上写下几条沟通要点。在英语电话交流方面，需要大家不仅仅是多练，更加需要勇于用英语表达自己的信心。
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