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Enquiry 询盘(a) Dear sir,
We have seen your advertisement in the New Asia Journal and are particularly interested in your portable typewriters, but we require a machine suitable for fairly heavy duty.
Please send me your current illustrated catalogue and a price list.
Your faithfully
敬启者：
我们在《新亚洲周刊》见到你们的广告。我们对你们的手提打字机尤感兴趣，但我们需要的是一台适用于打字量较大的机子。
请你寄一份较新的附图产品目录和价目表来。谢谢。
Enquiry 询盘(b) Dear Sir,
We are a leading dealer in waterproof garments in this city. Our customers have expressed interest in your raincoats and enquired about their quality.
Provided quality and price are satisfactory there are prospects of good sales here, but before placing a firm order we should be glad if you would send us, on fourteen days approval, a selection of mens and womens raincoats. Any of the items unsold at the end of the period, and which we decide not to keep as stock, would be returned at our expense.
We look forward to hearing from you soon.
我们是一家经销防水衣的主要商号。我们的顾客对贵公司生产的雨衣有兴趣，并曾询问过它们的品质。
若质量和价格适宜，你们的雨衣在这里会有较好的销量。但在正式下定单之前，我们希望先试销。如你们能选一批男，女装雨衣寄来，并同意给我们14天的试销期，我们将会感到很高兴。在此期限结束时，任何未销出而我们又不准备库存的产品将退还给你们，退货费用由我方负担。
盼早日赐复。
Reply 报盘(a) Dear Sir，
We were very pleased to receive your letter of 5th April answering our advertisement for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list.
We think the Portable 95 is a machine that would suit your purpose very well. It weighs kg and is a bit heavier than the usual portable, but it is good for heavy duty and at the same time conveniently portable when carried in its case.
We have one of these machines in stock and we shall be pleased to arrange for you to try it.
Although costs have been rising since March, we have not yet raised our pries, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once.
我们很高兴收到您四月五日答复我们打字机广告的来信，现按您来信的要求附上我们较新的附图产品目录及现在的价目表。
我们认为“手提95型”会适合您的需要。这部机重公斤，比常见的手提机稍重一些，但适合于打字量大的用途，同时也可放进打字箱内，十分便于手提。
我们目前的存货中有这样一台机子，我们将很乐意为您安排前来试用。
自今年三月以来各种费用一直在上升，但我们仍未提价，不过目前的库存一旦售完便可能不得不这样做。为此我们建议您即时向我们下订单。
Reply 报盘(b) Dear Sir,
Thank you for your letter of 10th March. We are gratified to receive your request for men and womens raincoats on approval.
As we have not previously done business together, perhaps you will kindly agree to supply either the usual trade references, or the name of a bank to which we may refer. As soon as these enquiries are satisfactorily settled, we shall be happy to send you the items you mention in your letter.
W sincerely hope this will be the beginning of a long and pleasant business association. We shall do our best to make it so.
您三月十日的来函收悉，我们对您提出有意试销我们出产的男女装雨衣的要求谨表示由衷的高兴。
鉴于我们双方以往未有生意往来，可否请您提供一些一般的商业信用证明资料，或我们可查询的某家银行的名称。一旦这些查询获满意答复，我们将非常乐意向您寄出您信中提出的产品。
我们衷心希望这是我们双方长期愉快合作的开始，我们将为此尽心竭力。
Complaint 投诉 Dear Sir,
On 5th October I bought one of your expensive Apollo fountain pens from Julians, a big department store of this town. Unfortunately I have been unable to use the pen because it leaks and fails to write without making blots. I am very disappointed with my purchase.
On the advice of Julians manager I am returning the pen to you and enclose it with this letter for correction of the fault.
Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.
本人于十月五日在本市的朱利安大百货公司购买了你们出产的名贵“阿波罗”型号钢笔一支。但遗憾的是，我一直未能使用这支笔，因为它漏墨水，一写字就漏出一滴滴墨水污渍。我对所购买的产品非常失望。
现按照朱利安百货公司经理的意见，我随信把这支笔退还给你们，以便你们设法补救。
请你们安排修理此笔，或换一支新的给我，并望早日寄来为盼。
Settlement of Complaint 对投诉的处理 Dear Sir,
Thank you for your letter of 9th October enclosing the defective Apollo fountain pen, received today. We very much regret that the pen you bought has given your trouble.
Normally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination. We have passed your pen to our quality control department for inspection and a report. Meanwhile, we are arranging to replace your pen with a new one.
We extend our apologies for the inconvenience this matter has caused you, but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products.
我们今天受到您十月五日寄来的信及所附的有毛病的“阿波罗”钢笔一支。您购买的笔给您造成麻烦，我们对此深感遗憾。
一般情况下，我们生产的每支钢笔都要经过单独检验才能进入仓库，因此很难理解为什么这支被漏检。我们已将您的笔送交质量检查部门检验，并要求做出报告。与此同时，我们正安排为您更换新笔。
我们对此事给您造成的不便深感抱歉，但深信您将收到的新笔会令您满意，不辜负您对我们产品质量所寄托的期望。
更多培训课程： 郑州个人提升英语 更多学校信息： 励普教育在线培训 咨询电话：
可以针对首次询盘，需求明确，要求报价的客户。
Dear Mr. Muller:
Thank you for the letter of (date) enquiring price for our boy‘s t-shirt.
To close our deal , we offer you firm C&F Limassol USD ___/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.
We allow a discount of 5% if your order e_ceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.
Therefore, at the most competitive price we offer, we hope to receive your reply with
questions if any or an order soon.
Best regards
Amy
Dear Johnson，
We are so glad to know you are interested in our product , series and very glad to enter into business relationship with you.
As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above “cost” price to hit your target.
Hope so competitive price can help you get your market soon .
By the way, could you pls tell us which color you like most and what kind of packing way you prefer?
Your prompt reply will be highly appreciated.
Dear ___,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.
订单完成
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
可以针对首次来信没有明确需求，联系信息不全的客户
Dear Mr. Amir,
Many thanks for your inquiry dated(of) XXXX from .
In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of .
Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.
Waiting for your early reply.
可以针对首次询盘比较明确，且联系信息较全的客户。
Dear Mr. Naresh,
So glad receiving your enquiry for our Barbies' collection from dated XXX. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants.
Please do not hesitate to contact us if any question and we are waiting for your reply.
Best regards,
To close our deal , we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info.
We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now.
未付款询盘回复：
Dear ,
I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Write an inquiry letter to ask for more information concerning a product, service or other information about a product or service. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision. Inquiries are also written to ask for business contact information to develop new business. For further types of business letters use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters and more.
撰写询盘信用来咨询关于产品，服务或者其它同产品或服务相关的信息。这些信件经常是在在报纸、杂志和商业广告上看到自己感兴趣想要购买的产品之后而做出的反应，但我们希望在做决定前了解相关产品的更多信息。询盘信也可以用于寻求业务联系信息来发展新业务。用以下准则撰写不同类型的商业信件，为具体的商业目的来改善你的书写技巧。例如：询问信息，调整索赔，书写附函等等。
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right.
记住把你的住址或者公司的地址写在信件的抬头(或者使用公司印有抬头的信笺)，紧随你要寄往的公司的地址的下面。写信日期既可以写在随后空两行下面或者写在右边。
Important Language to Remember
重要的语言表达
The Start: Dear Sir or Madam
开头：亲爱的先生/女生
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
敬启者(非常正式的表达，用于你不知道对方收件人的身份的时候)
Giving Reference: With reference to your advertisement (ad) in...
参考背景信息：关于贵公司在……上的广告……
Regarding your advertisement (ad) in ...
关于贵公司在……上的广告
Requesting a Catalog, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ...
需要目录，产品小册子等等：在写完参考背景信息后，加一个逗号，继续写……麻烦你们能发送给我……
Requesting Further Information: I would also like to know ...
询问更多信息：我想知道….
Could you tell me whether ...
你能告诉我是否……
Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)
签名：祝愿一切顺利(给不知姓名者的正式信件的结尾客套语)
An Example Letter
信函模板
Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
Jackson Brothers
3487 23rd Street
New York, NY 1
September 12, 2000
To Whom It May Concern:
With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalog. I would also like to know if it is possible to makepurchases online.
Yours faithfully
(Signature)
Administrative Director
English Learners & Company
肯尼斯 贝尔
2520 Visita大道
奥林匹亚 华盛顿州98501
杰克森兄弟
3457 第23条街
纽约，纽约12009
209月12号
Dear__________,
Thank you for your inquiry dated __________regarding__________.
Please find the detailed product information as follows:
Product Description: __________
Specifications: __________
Packaging: __________
Price: __________
Payment terms: __________
We look forward to hearing from you soon and processing your first order.
Sincerely,
__________
询盘一般分为两种：
1)一般询价：这种询价并不一定涉及到具体的交易，一般属于大致的了解。
2)具体询价：所谓具体询价实际上就是请求对方报盘(request for an offer)。也就是说，买方已准备购买某种商品，或已有现成买主，请卖方就这一商品报价。
Basic Expressions
1. Our buyers asked for your price list or catalogue.
我们的买主想索求你方价格单或目录。
2. Prices quoted should include insurance and freight to Vancouver. 所报价格需包括到温哥华的保险和运费。
3. I would like to have your lowest quotations . Vancouver. 希望您报成本加运费、保险费到温哥华的最低价格。
4. Will you please send us your catalogue together with a detailed offer?
请寄样品目录和详细报价。
5. We would appreciate your sending us the latest samples with their best prices.
请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。
6. Your ad in today’s China Daily interests us and we will be glad to receive samples with your prices.
对你们刊登在今天《中国日报》上的广告，我们很感兴趣。如能寄 来样品并附上价格，不胜欣慰。
7. Will you please inform us of the prices at which you can supply? 请告知我们贵方能供货的价格。
8. If your prices are reasonable, we may place a large order with you.
若贵方价格合理，我们可能向你们大量订货。
9. If your quality is good and the price is suitable for our market, we would consider signing a long-term contract with you.
若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长 期合同。
10. As there is a growing demand for this article, we have to ask you for a special discount.
鉴于我方市场对此货的需求日增，务请你们考虑给予特别折扣。
11. We would appreciate your letting us know what discount you can grant if we give you a long-term regular order.
若我方向你们长期订货，请告知能给予多少折扣，不甚感激。
12. Please quote your lowest price CIF Seattle for each of the follow- ing items, including our 5% commission.
请就下列每项货物向我方报成本加运费、保险费到西雅图的最低价 格，其中包括我们百分之五的佣金。
13. Please keep us informed of the latest quotation for the following items.
请告知我方下列货物的最低价格。
14. Mr. Smith is making an inquiry for green tea.
史密斯先生正在对绿茶进行询价。
15. Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month?
既然我们已经对你们的产品进行了询价，请在月底前报价。
16. As a rule, we deliver all our orders within 3 months after receipt of the covering letters of credit.
一般来说，在收到相关信用证后三个月内我们就全部交货。
17. Please quote us your price for 100 units of Item 6 in your catalog.
请给我们提供你们产品目录册上100组6号产品的报价。
18. Those items are in the greatest demand in foreign markets.
那些产品在国外市场上的需求量很大。
19. Would you please quote me your prices for the goods?
你能报给我这些商品的价格吗?
20. We have quoted this price based on careful calculations.
这个报价是我们在精打细算的基础上得出来的。
Conversations
Dialogue 1
A: Good afternoon. I am Mr. Brown, the Import manager of Atlantic Industries Ltd, Sidney, Australia. This is my card.
B: Good afternoon, Mr. Brown. My name is Mrs. Anderson, manager of the sales department.
A: Nice to see you, Mrs. Anderson.
B: Nice to see you too, Mr. Brown. Won’t you sit down?
A: Thank you.
B: What would you like, tea or coffee?
A: I’d prefer coffee if you don’t mind.
B: Is it your first trip to the Fair, Mr. Brown?
A: No, it’s the fourth time.
-- 下午好!我是布朗先生，是澳大利亚悉尼大西洋工业有限公司进口部经理。这是我的名片。
-- 布朗先生，下午好!我是安德森女士，销售部的经理。
-- 见到你很高兴，安德森女士。
-- 布朗先生，我也很高兴见到你，请坐。
-- 谢谢。
-- 你愿喝茶还是咖啡?
-- 如不介意请来杯咖啡吧。
-- 布朗先生，这是您第一次参加博览会吗?
n 不，这是第四次了。
B: Good. Is there anything you find changed about the Fair?
A: Yes, a great deal. The business scope has been broadened, and there are more visitors than ever before.
B: Really, Mr. Brown? Did you find anything interesting?
A: Oh, yes. Quite a bit. But we are especially interested in your products.
B: We are glad to hear that. What items are you particularly inter - ested in?
A: Women’s dresses. They are fashionable and suit Australian women well, too. If they are of high quality and the prices are reasonable, we’ll purchase large quantities of them. Will you please quote us a price?
B: All right.
-- 太好了。您发现博览会有什么变化吗?
-- 对，变化很大。经营范围扩大了，而且客户也多了很多。
-- 布朗先生，真的吗?你有没有发现感兴趣的商品?
-- 是的，有很多。我们对你们的产品尤其感兴趣。
-- 听你这样说我们真高兴。您对什么产品尤其感兴趣呢?
-- 连衣裙。这些连衣裙的款式不仅时髦，而且很适合澳洲妇女穿着。 如果这些衣服质量好，价格合理，我们将大量订购。您能开个价吗?
-- 那好吧。
Many thanks for your inquiry dated(of) ____ from .
In order to let us make more correct quotation accordingly, please kindly tell us the e_act model number you prefer after checking our website of .
So glad receiving your enquiry for our Barbies' collection from dated ___. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been e_ported to customers all over the world such as ____. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the e_act skirts and long pants.
Would you please send us your catalogue together with detailed quotations?
请寄样品目录单及详细价格单好吗?
Would you inform us of the prices at which you can supply?
请告之你方能出示的价格好吗?
Would you please give me an indication of the price? 请你们提出一个估计价格好吗?
7. May I…? ― 我可以……吗?
May I know the main line you deal in?
请问你方主要经营哪些种类商品?
May I have a price list with specifications? 能给我一份注有货物规格的价格单吗?
May I take the catalogue back with me so that I may be able to look into it more closely?
请问我能否把目录单带回去进一步研究一下?
8. We’d like to … ― 我们想……
We’d like to know your availability and conditions of sale of this line.
我们想了解一下贵方在这方面的供货能力及销售条件。
We’d like to have your lowest quotations CIF Seattle.
我们希望你报西雅图 CIF 最低价。
We’d like to place a large order with you if the price is favourable.
若贵方价格优惠，我方可以向你方大量订货。
9. Could you…? ― 你们能……吗?
Could you make offers for the items listed in your catalog.
目录中所列的商品你们能报价吗?
Could you tell me the prices of these goods? 你们能报一下这些产品的价格吗?
Could you give us an indication of your price? 请你们先提出一个估计价格好吗/
Could you give us some idea about your prices? 请你们介绍一下你方的价格好吗?
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